We ship worldwide, with some product restrictions for certain destinations. Orders are shipped within 24 hours on business days.
Please note that shipping rates for all orders are flat rate and where the rate is higher, Vibz covers the cost.. Free shipping on all orders $100 and above.
We accept returns of new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (wrong item), we’ll cover the return shipping costs.
Refunds are typically processed within 4 weeks. This includes the time for return shipping (5-10 business days), refund processing (3-5 business days), and bank transfer completion (another 5-10 business days).
To start a return, please contact us using the “Chat Now” button. Provide your order number and details of the issue, and we’ll assist you in processing your return and refund..